Privacy Policy

Last updated: April 2026

This Privacy Policy explains how eSIM Data Hub ("we", "us", "our") collects, uses, and protects your personal information when you use our website and services.

Information We Collect

Account information: email address, name, and password hash when you create an account.
Order information: the eSIM plans you purchase, purchase amounts, and order status.
Payment information: we do not store any payment or cryptocurrency wallet details. Payments are handled entirely by Paymento.io.
Usage data: pages visited, browser type, and IP address for security and analytics.

How We Use Your Information

To deliver your eSIM and send order confirmation emails.
To maintain your account and wallet balance.
To respond to support requests.
To detect and prevent fraud.

Third-Party Services

eSIM Access — our eSIM infrastructure provider. Your order details (package code, transaction ID) are shared to provision your eSIM.
Paymento.io — payment processor. We share a unique order reference; they handle all crypto transaction details.
Resend — transactional email provider used to send your QR code and order confirmations.
Turso (SQLite) — database hosting for account and order data.

We do not sell your personal data to any third party.

Data Retention

We retain account and order data for as long as your account is active, and for up to 2 years after account deletion for legal and accounting purposes.

Your Rights

You have the right to:

Access the personal data we hold about you.
Request correction of inaccurate data.
Request deletion of your account and associated data.
Object to processing of your data.

To exercise any of these rights, email us at support@esimdatahub.com.

Cookies

We use a single session cookie for authentication. No tracking or advertising cookies are used.

Security

Passwords are hashed using bcrypt. eSIM activation codes are encrypted at rest. All data is transmitted over HTTPS.

Contact

For privacy-related inquiries, contact us at support@esimdatahub.com.